Jules brings a lifetime of people‑centred experience to STEPS Inclusive Design. She began her career as a nursery nurse in the UK and Australia before studying and practising Homeopathic Medicine in London.

After moving to Sheffield, Jules led a successful network marketing business for over a decade, managing a large team and developing strong skills in communication, growth and leadership. Together with her sister Toria, she later co‑founded STEPS Rehabilitation, where her natural warmth shaped the culture of care.

At STEPS Inclusive Design, Jules brings together everything she values: thoughtful design, meaningful independence and the belief that people deserve products that make life feel easier and more enjoyable. She lives in Sheffield with her family and their mischievous Cockapoo, Wilfred.

Toria is an experienced physiotherapist with more than thirty years working across NHS hospitals, private hospitals, hospices and community rehabilitation. She trained at St Mary’s School of Physiotherapy in London and has worked extensively in orthopaedics, neurology, women’s health, oncology rehabilitation and palliative care.

Her clinical insight shapes the foundation of STEPS Inclusive Design. Toria brings a deep understanding of movement, comfort and the emotional realities of recovery. She ensures every product is informed by real-world clinical knowledge yet feels gentle, intuitive and designed for everyday home life.

As the CQC Registered Manager for STEPS Rehabilitation, she developed a culture rooted in compassion and excellence. She brings that same dedication to SID. Outside work, she enjoys travel, photography and spending time with her three grown‑up children.

Toby leads the design direction at STEPS Inclusive Design, bringing together creativity, engineering knowledge and hands-on manufacturing experience. With a degree in Product Design from Sheffield Hallam University, he went on to work for Beastmaker, a respected climbing brand known for precision and durability.

In 2024, he co‑founded a specialist manufacturing company with two colleagues and Olympian Shauna Coxsey MBE, creating innovative aluminium climbing products. This background strengthened his ability to refine form, explore advanced materials and create products built to last.

At STEPS Inclusive Design, Toby designs products that feel soft, welcoming and effortless to use. He focuses on the details that matter most in daily life, making sure everything feels intuitive, strong and beautifully suited to the home.

Henry began his journey with STEPS in 2017 as a Rehabilitation Assistant, supporting individuals through hands‑on, day‑to‑day care. He later became a Wellbeing Assistant during the height of the pandemic, gaining valuable insight into the emotional and practical needs of people facing significant challenges.

Alongside his practical experience, Henry studied International Business at Sheffield Hallam University, developing a clear understanding of process improvement and service quality. He now brings these skills together in his role as Continuous Improvement Officer.

Henry focuses on refining the entire STEPS Inclusive Design experience, ensuring that our products, communication and service remain consistent, supportive and easy to navigate. Outside work, he enjoys keeping active, football with friends and regular cinema trips.