Terms & Conditions of sale

STEPS Inclusive Design Ltd

Terms & Conditions of Sale

Effective Date: 01.01.2026
Last Updated: 23.02.2026

1. About Us

STEPS Inclusive Design Ltd (“SID”, “we”, “us”, “our”) is a company registered in England and Wales.

Company Number: [Insert Number]
Registered Office: [Insert Address]
Contact Email: [Insert Email]

These Terms govern all purchases made through our website within the United Kingdom.

2. Application of These Terms

By placing an order, you agree to be legally bound by these Terms & Conditions.

These Terms apply to consumer purchases made directly via our website.
Nothing in these Terms affects your statutory rights.

3. Product Information

We take reasonable care to ensure that product descriptions, specifications and images are accurate at the time of publication.

However:

• Images are for illustrative purposes only
• Minor design improvements or refinements may occur
• Colours may vary depending on display settings

Full technical specifications, safety information and load ratings are provided within the relevant product documentation.

4. Intended Use

Our products are designed as inclusive living aids to support independence in domestic environments unless otherwise stated.

Unless explicitly specified:

• Products are not classified as medical devices
• Products must only be used for their intended purpose
• Products must not be structurally modified or altered
• Products must be used in accordance with the supplied documentation

Improper use may result in product failure, injury and void warranty coverage.

5. Product-Specific Safety & Load Ratings

Where applicable, maximum user weight limits, load ratings, safety guidance and environmental limitations are specified within:

• The relevant product instruction manual
• Product technical documentation
• Product specification pages

Customers must review and comply with all product-specific safety information before use.

Exceeding stated load limits, improper assembly, or misuse may result in product failure and void the warranty.

6. Assembly

Certain products require self-assembly.

Customers are responsible for:

• Carefully following the supplied instructions
• Ensuring all fasteners and components are securely fitted
• Inspecting the product prior to first use

We are not liable for damage or injury resulting from improper assembly.

7. Inspection & Maintenance

Customers must:

• Inspect products before use
• Regularly check for wear, loosened fittings or instability
• Discontinue use if damage or instability is observed

Failure to carry out reasonable inspection and maintenance may void the warranty and limit liability.

8. Orders

An order is accepted only when we issue a dispatch confirmation.

We reserve the right to cancel orders in cases of:

• Pricing errors
• Stock unavailability
• Payment failure
• Suspected fraudulent activity

9. Pricing & Payment

• All prices are displayed in GBP (£)
• VAT will be stated where applicable
• Payment must be received in full before dispatch

We use secure third-party payment processors. We do not store full payment details.

10. Delivery

Delivery timeframes are estimates only.

Risk passes to the customer upon delivery.

Customers must notify us within 48 hours of delivery if goods are damaged in transit.

We are not responsible for courier delays beyond our reasonable control.

11. Returns & Cancellation

Under the Consumer Contracts Regulations 2013, consumers may cancel within 14 days of receiving goods.

To qualify for return:

• Goods must be unused
• Returned in original condition
• Returned with all components and documentation

Return shipping costs are the responsibility of the customer unless goods are faulty.

Refunds will be processed within 14 days of receiving returned goods.

12. Faulty Goods

Under the Consumer Rights Act 2015, goods must be:

• Of satisfactory quality
• Fit for purpose
• As described

If goods are faulty, customers may be entitled to repair, replacement or refund in accordance with statutory rights.

13. Warranty

Warranty coverage is detailed in our separate Warranty Policy.

Warranty does not cover:

• Improper assembly
• Misuse
• Exceeding stated load ratings
• Structural modification
• Normal wear and tear
• Failure to follow maintenance guidance

14. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Any liability which cannot be excluded under law

Subject to the above, our total liability shall not exceed the purchase price of the product.

We shall not be liable for:

• Indirect or consequential losses
• Loss of income
• Loss of opportunity

15. Intellectual Property

All product designs, technical documentation, branding, imagery and materials are the intellectual property of STEPS Inclusive Design Ltd.

Unauthorised reproduction or distribution is prohibited.

16. Force Majeure

We are not liable for failure or delay in performing obligations where caused by events beyond our reasonable control.

17. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.